Guest Services Executive - Concierge - Jumeirah Mina Al Salam (Russian Speaker)

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates seeks a Guest Services Executive for the Concierge team at Jumeirah Mina Al Salam. The role involves managing guest requests and resolving issues to ensure satisfaction. Candidates should have 1-2 years of hospitality experience, a degree in a relevant field, and strong problem-solving skills. Competitive tax-free salary and benefits offered.

Benefits

Competitive tax-free salary

Generous F&B benefits

Discounted hotel rates globally

Comprehensive health coverage

Incentive programs

Qualifications

• 1-2 years of experience in customer service or front desk roles within hospitality.
• Proficiency in Microsoft Office (Intermediate level).
• Strong problem-solving skills.

Responsibilities

• Manage and fulfill guest requests such as room amenities.
• Resolve complex guest issues and complaints.
• Collect and analyze guest feedback for service improvements.
• Coordinate with hotel departments to meet guest needs efficiently.
• Support training and development of Guest Service Executive staff.
• Identify and implement service enhancements to improve guest experience.

Skills

Customer service

Problem-solving

Leadership

Team management

Intermediate Microsoft Office

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Guest Services Executive - Concierge - Jumeirah Mina Al Salam (Russian Speaker)

United Arab Emirates

Job Description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. Since 1999, Jumeirah has been a pioneer in luxury hospitality, starting with the opening of the iconic Jumeirah Burj Al Arab. The brand is renowned for its beachfront resorts, city hotels, and exclusive residences, offering distinctive Arabian luxury experiences for discerning travelers.

About Madinat Jumeirah:

Located along a two-kilometer private coastline, Madinat Jumeirah is a beachfront resort comprising four hotels, each offering views of the Arabian Gulf and the Jumeirah Burj Al Arab. The resort features diverse experiences, from the modern elegance of Jumeirah Al Naseem to the Arabesque charm of Jumeirah Al Qasr, along with waterfront dining, a traditional souk, kids’ clubs, and versatile event spaces.

About the Job:

We are seeking a Guest Service Executive to join the Concierge team at Jumeirah Mina Al Salam. Key responsibilities include:

• Managing and fulfilling guest requests such as room amenities, dining reservations, and transportation, ensuring personalized service.
• Resolving complex guest issues and complaints to restore satisfaction.
• Collecting and analyzing guest feedback for service improvements.
• Coordinating with hotel departments to meet guest needs efficiently.
• Supporting training and development of Guest Service Executive staff.
• Identifying and implementing service enhancements to improve guest experience.

About You:

The ideal candidate will possess:

• 1-2 years of experience in customer service or front desk roles within hospitality.
• Proficiency in Microsoft Office (Intermediate level).
• Strong problem-solving skills.
• Leadership and team management abilities.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

Benefits:

We offer a competitive tax-free salary paid in AED, along with generous F&B benefits, discounted hotel rates globally, comprehensive health coverage including dental and life insurance, incentive programs, and other employee benefits. Join us to build a rewarding career with one of the most luxurious brands in hospitality.