Guest Services Executive - Concierge - Jumeirah Burj Al Arab

Jumeirah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Une opportunité se présente de rejoindre l'équipe de conciergerie au Jumeirah Burj Al Arab en tant que Guest Services Executive. Le candidat idéal aura de l'expérience dans un environnement d'hospitalité de luxe et sera capable de fournir un service exceptionnel tout en collaborant avec diverses équipes pour répondre aux besoins des clients.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Health care package

Life insurance

Functional incentives

Qualifications

• 1-2 ans d'expérience dans un rôle similaire en propriété 5 étoiles.
• Compétences linguistiques en anglais et une autre langue souhaitée.
• Connaissance des produits Microsoft Office et des systèmes de gestion.

Responsibilities

• Assist guests with concierge services, reservations, and inquiries.
• Maintain professional communication and resolve guest complaints.
• Collaborate with departments to ensure service delivery.

Skills

Proficient in English

Customer service

Problem solving

Tools

Microsoft Office

Opera (Cloud)

Sevenrooms

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury.

One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault&Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.

About the Job:

An opportunity has arisen for a Guest Services Executive to join the Concierge team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Assist guests with concierge services such as transportation, dining reservations, tour bookings, and general information requests.
• Handle all guest interactions courteously via phone, email, or in person, maintaining professional communication and response times.
• Provide accurate information on rates and services across departments using suggestive selling to add value for guests.
• Maintain thorough knowledge of services and offerings to assist with bookings and inquiries.
• Collaborate with relevant departments to ensure seamless service delivery and timely fulfillment of guest requests.
• Attend trainings, follow SOPs, address guest needs and complaints promptly, and consistently uphold Jumeirah standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Microsoft Office products, Opera (Cloud), and Sevenrooms.
• Experience working in a multi-cultural environment.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.