Guest Services Executive - Concierge - Jumeirah Al Naseem

Jumeirah Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking a Guest Services Executive for its Concierge team. The role involves assisting guests with concierge services, maintaining professional communication, and ensuring seamless service delivery. Ideal candidates will have 1-2 years of experience in a luxury 5-star environment and be proficient in English. The position offers an attractive tax-free salary and numerous employee benefits.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Qualifications

• 1-2 years of experience in a similar role at a luxury 5-star property.
• Proficient in English and a second language preferred.
• Strong knowledge of Microsoft Office and hospitality software.

Responsibilities

• Assist guests with transportation, dining, and tour bookings.
• Maintain professional communication with guests.
• Provide accurate information on rates and services.

Skills

Concierge services

Customer service

Multi-cultural environment experience

Communication in English

Knowledge of Microsoft Office

Tools

Opera (Cloud)

Sevenrooms

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An opportunity has arisen for a Guest Services Executive to join the Concierge team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Assist guests with concierge services such as transportation, dining reservations, tour bookings, and general information requests.
• Handle all guest interactions courteously via phone, email, or in person, maintaining professional communication and response times.
• Provide accurate information on rates and services across departments using suggestive selling to add value for guests.
• Maintain thorough knowledge of services and offerings to assist with bookings and inquiries.
• Collaborate with relevant departments to ensure seamless service delivery and timely fulfillment of guest requests.
• Attend trainings, follow SOPs, address guest needs and complaints promptly, and consistently uphold Jumeirah standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Microsoft Office products, Opera (Cloud), and Sevenrooms.
• Experience working in a multi-cultural environment.

Aboutthe Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.