Guest Services Associate

Courtyard by Marriott® Al Barsha Dubai; Dubai; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Dubai is looking for a Guest Experience Expert to join their Front Office team. The role involves welcoming guests, managing requests, and ensuring high service standards. Ideal candidates enjoy working with people and have a strong background in customer service and hospitality.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of experience in the hospitality industry.
• Willing to work shifts, weekends, and holidays.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Handle guest requests and resolve any issues.
• Coordinate with other departments for a smooth guest experience.

Skills

Good communication skills

People skills

Positive attitude

Team spirit

Tools

Opera system

Job description

Courtyard by Marriott Al Barsha, Dubai is looking for a dynamic candidate to join our Front Office team as a Guest Experience Expert. If you enjoy working with people and have a passion for hospitality, we’d love to hear from you!

Job Responsibilities:

• Welcome and assist guests during check-in and check-out
• Handle guest requests and resolve any issues
• Coordinate with other departments to ensure a smooth guest experience
• Maintain Marriott’s high standards of service

Requirements:

• Minimum 1 year of customer service experience
• Minimum 1 year of experience in the hospitality industry (hotel experience is a plus)
• Good communication and people skills
• A positive attitude and team spirit
• Willing to work shifts, weekends, and holidays
• Opera system experience is preferred