Guest Services Assistant/Telephone Operator (Emiratis Only) (Part-Time) - Conrad Abu Dhabi Etih[...]

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 25,000 - 45,000; Full time

Job summary

Ein führendes globales Hospitality-Unternehmen sucht einen engagierten Telefonoperator, der die Kommunikation zwischen Gästen und dem Hotelpersonal optimiert. In dieser Rolle sind Sie für die Annahme und Bearbeitung von Anfragen und Notrufen verantwortlich, während Sie gleichzeitig exzellenten Kundenservice bieten. Ihre Fähigkeit, schnell und effizient zu reagieren, wird geschätzt und trägt dazu bei, unvergessliche Erfahrungen für die Gäste zu schaffen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Positives Auftreten und gute Kommunikationsfähigkeiten, besonders am Telefon.
• Engagement für hochwertigen Kundenservice.

Responsibilities

• Akzeptieren, liefern und beantworten von Nachrichten und Anfragen der Gäste.
• Hohe Kundenservice-Standards einhalten und Notrufe effizient bearbeiten.

Skills

Kommunikationsfähigkeiten

Kundenservice

IT-Kompetenz

Job description

A Telephone Operator accepts, delivers, and responds to Guest and management messages, enquiries, and emergencies. They use their knowledge of the hotel facilities, services, and the local vicinity to respond quickly to customer needs.

What will I be doing?

As a Telephone Operator, you will:

1. Accept, deliver, and respond to Guest and management messages, enquiries, and emergencies efficiently.
2. Ensure all wake-up calls are made at the correct times.
3. Demonstrate knowledge of hotel facilities and services, using up-selling techniques when appropriate.
4. Handle emergency calls promptly, relaying accurate information.
5. Provide high levels of customer service at all times.
6. Comply with hotel security, fire regulations, and health and safety legislation.
7. Attend training courses as required.
8. Have knowledge of hotel services, local attractions, and landmarks.
9. Follow company brand standards.
10. Assist other departments when necessary.

What are we looking for?

To succeed as a Telephone Operator, you should:

• Maintain a positive attitude and possess good communication skills, especially over the phone.
• Be committed to delivering high-quality customer service.
• Be able to work independently and as part of a team.
• Have a competent level of IT proficiency.

It is advantageous if you have previous experience in a customer-focused industry.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. We are committed to creating remarkable hospitality experiences through our global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are at the heart of this mission!