Guest Services Assistant / Telephone Operator - Conrad Abu Dhabi Etihad Towers

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator at Conrad Abu Dhabi Etihad Towers. You will manage guest communications, handle emergencies, and ensure high levels of customer service. Ideal candidates possess positive attitudes, good communication skills, and IT proficiency. Full-time schedule available with a focus on guest services.

Qualifications

• Commitment to delivering high customer service.
• Ability to work independently and as part of a team.
• Experience in a customer-focused industry is advantageous.

Responsibilities

• Achieve positive outcomes from Guest queries efficiently.
• Deliver messages accurately for Guests and management.
• Handle emergency calls immediately with accurate information.

Skills

Positive attitude

Good communication skills

IT proficiency

Job description

Overview

As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using knowledge of the hotel facilities, services, and local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Ensure all wake up calls take place at the correct time

Demonstrate a high level of customer service at all times

Comply with hotel security, fire regulations and all health and safety legislation

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Attend appropriate training courses, when required
• Demonstrate knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow
• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions
• Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels.

For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Details

Work Location: Conrad Abu Dhabi Etihad Towers

Schedule: Full-time

Brand: Conrad Hotels & Resorts

Guest Services, Operations, and Front Office

The ideal candidate should have a positive attitude and good communication skills, especially on the telephone. Previous experience in a customer-focused industry is advantageous.