Guest Services Assistant (National Talent) - Sports and Leisure - Jumeirah Mina Al Salam

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is seeking a Guest Services Assistant to enhance guest experience. The role includes assisting with inquiries, managing queues, and addressing guest concerns. Candidates should have a Higher Secondary Certificate and 1-2 years of relevant experience. The position offers an attractive tax-free salary, F&B benefits, and comprehensive employee packages.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates worldwide

Excellent leave and healthcare packages

Life insurance

Incentives

Qualifications

• 1-2 years of experience in a similar role.

Responsibilities

• Assist guests with inquiries, directions, and general assistance.
• Monitor and manage guest queues for smooth entry flow.
• Guide guests to appropriate queues or entry points.
• Respond to guest emergencies or incidents promptly.
• Address guest complaints, concerns, or conflicts professionally.
• Resolve issues to ensure guest satisfaction and retention.

Skills

Leadership and team management skills

Proficiency in Microsoft Office (Intermediate level)

Education

Higher Secondary Certificate

Job description

Guest Services Assistant (National Talent) - Sports and Leisure - Jumeirah Mina Al Salam

United Arab Emirates

Job Description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. Since opening the iconic Jumeirah Burj Al Arab in 1999, the brand has become renowned for its beachfront resorts, city hotels, and exclusive residences, offering distinctive experiences for discerning travelers.

About Madinat Jumeirah:

Located along a two-kilometer private coastline, Madinat Jumeirah features four hotels with views of the Arabian Gulf and Jumeirah Burj Al Arab. Guests enjoy a range of experiences, from the modern elegance of Jumeirah Al Naseem to the Arabesque charm of Jumeirah Al Qasr, along with a waterfront setting, restaurants, a traditional souk, kids’ clubs, and versatile event spaces.

An exciting opportunity has arisen for a Guest Service Assistant to join The Sport and Leisure team at Jumeirah Mina Al Salam. The main duties and responsibilities include:

• Assist guests with inquiries, directions, and general assistance to enhance their experience.
• Monitor and manage guest queues to ensure smooth entry flow.
• Guide guests to appropriate queues or entry points to reduce wait times.
• Respond promptly to guest emergencies or incidents, following protocols.
• Address guest complaints, concerns, or conflicts professionally and empathetically.
• Resolve issues promptly to ensure guest satisfaction and retention.

About You:

The ideal candidate will have:

• Higher Secondary Certificate.
• Proficiency in Microsoft Office (Intermediate level).
• 1-2 years of experience in a similar role.
• Leadership and team management skills.

Benefits:

We offer an attractive tax-free salary paid in AED, along with generous F&B benefits, reduced hotel rates worldwide, excellent leave and healthcare packages, life insurance, incentives, and other employee benefits, making this role ideal for high performers seeking a career with one of the most luxurious hospitality brands.