Guest Services Agent

Hilton; United Arab Emirates; On-site; AED 45,000 - 73,000; Full time

Job summary

Hilton UAE is seeking a Food & Beverage Waiter to brighten guests' days through attentive service and memorable dining experiences. You will greet guests, take orders, and collaborate with the team to ensure smooth service.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency to deliver high standards while complying with health and safety guidelines.

Qualifications

• Hospitality-focused customer service mindset.
• Strong communication and guest interaction skills.
• Ability to learn menu details and promotions.

Responsibilities

• Delight our guests: bring upbeat, friendly attitude to all interactions and proactively enhance their meal experience.
• Master the menu: learn details of all items, promotions, and specials to assist guests confidently.
• Serve with efficiency: take orders, enter into POS, and deliver promptly with attention to detail.
• Manage the food service station: ensure the station is stocked, clean, and organized.
• Comply with health, safety, sanitation, and alcohol regulations to uphold guest and team well-being.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special


• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence


• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!


• Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized


• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.