Guest Services Agent

Hilton; United Arab Emirates; On-site; AED 33,000 - 67,000; Full time

Job summary

Hilton in the United Arab Emirates is seeking a friendly Food & Beverage Waiter to join our Hotels team. You will deliver memorable dining experiences and ensure guests feel welcome from start to finish.

Responsibilities include taking orders, serving with precision, maintaining clean service areas, and upholding Hilton hospitality values such as integrity, leadership, teamwork, and ownership.

Qualifications

• Excellent guest service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Respect for Hilton hospitality standards and teamwork.

Responsibilities

• Take food and beverage orders and serve guests promptly.
• Explain menu items, promotions, and specials to guests.
• Maintain cleanliness and organization of service areas.
• Ensure accurate order entry and timely delivery of meals.
• Adhere to health, safety, and alcohol awareness regulations.

Skills

Guest service

Communication

Teamwork

Multitasking

Tools

POS System

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
• Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.