Guest Service Agent / Associate

Hilton; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Hilton in the United Arab Emirates is seeking a Guest Service Agent to deliver warm welcomes, manage efficient check-in/check-out, and provide local information. You will enhance guest satisfaction by promoting hotel services and resolving inquiries with a friendly, professional approach.

The role emphasizes up-selling, accurate POS transactions, and strong knowledge of our offerings to create memorable stays for every guest.

Qualifications

• Experience in hospitality or guest-facing roles is preferred.
• Strong communication and problem-solving abilities.
• Ability to explain hotel offerings and promotions clearly.

Responsibilities

• Greet guests on arrival and complete check-in with room assignment and keys.
• Process guest departures, verify charges, and issue receipts via POS.
• Provide hotel information and local area guidance to guests.
• Promote hotel services and upsell amenities to enhance revenue.
• Respond to guest requests and resolve issues promptly and courteously.

Skills

Guest service

Check-in/check-out

POS system

Upselling

Communication

Problem solving

Tools

POS terminal

Job description

Job Identification: 222115

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands https://www.hilton.com/en/brands/ , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog https://jobs.hilton.com/blogs to see why we’re more than a great place to stay—we’re a great place to work.