Guest Services Agent

The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He / she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

The key responsibilities for this position are:

1. To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
2. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, health club, and other Minor Hotels properties.
3. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
4. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
5. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.

Qualifications:

1. Must have at least two years of experience in the hotel industry.
2. Must have good communication skills.
3. Preferably German or Russian speaker is an advantage.