Guest Services Agent

Oaks Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality establishment in Abu Dhabi is seeking a male professional for front office operations. The ideal candidate should have at least 3 years of experience, excellent customer service skills, and proficiency in MS Office. The role involves managing guest inquiries and ensuring a welcoming experience. Arabic language skills would be a plus. Flexibility for various shifts is required.

Qualifications

• Minimum 3 years' experience in hotel front office operations.
• Fluency in English required; Arabic language skills a plus.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Provide excellent guest service including check-in/check-out and reservations.
• Manage guest inquiries, requests, and complaints professionally.
• Maintain knowledge of room rates, promotions, and local attractions.

Skills

Excellent customer service skills

Strong communication skills

Adaptability

Tools

MS Office

Property management systems (Wishnet PMS preferred)

Job description

Job Description

• Provide excellent guest service, including efficient check-in / check-out, reservations, and a welcoming experience
• Manage guest inquiries, requests, and complaints professionally and timely
• Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates, promotions, and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications

Preferably Male with pleasant personality with professional appearance and high integrity

Minimum 3 years' experience in hotel front office operations

Excellent customer service skills; ability to remain calm under pressure

Fluency in English required; Arabic language skills a plus

Proficiency in MS Office and property management systems (Wishnet PMS preferred)

Flexibility to work various shifts, including weekends and holidays

Strong communication, teamwork, and adaptability skills

Additional Information

Male Guest-oriented mindset

Attention to detail

Team player

Adaptability

Conflict resolution

Organizational skills