Guest Services Agent

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks a dedicated professional for a full-time role in hotel front office operations. Responsibilities include providing excellent guest service, managing inquiries and complaints, and maintaining knowledge of room promotions. Ideal candidates have strong customer service skills, a minimum of 3 years' experience, and fluency in English. Additional skills in MS Office and property management systems are preferred.

Qualifications

• Preferably Male with pleasant personality and professional appearance.
• Flexibility to work various shifts including weekends and holidays.
• Ability to remain calm under pressure.

Responsibilities

• Provide excellent guest service including efficient check-in/check-out.
• Manage guest inquiries and complaints professionally.
• Maintain knowledge of room rates and promotions.

Skills

Excellent customer service skills

Strong communication skills

Adaptability

Conflict resolution

Organizational skills

Education

Minimum 3 years experience in hotel front office operations

Fluency in English

Proficiency in MS Office

Tools

Wishnet PMS

Job description

• Provide excellent guest service including efficient check-in/check-out reservations and a welcoming experience
• Manage guest inquiries requests and complaints professionally and timely
• Process payments post charges and coordinate with other departments to ensure guest satisfaction
• Maintain knowledge of room rates promotions and local attractions
• Follow safety and security procedures while providing concierge-level service

Qualifications :

• Preferably Male with pleasant personality with professional appearance and high integrity
• Minimum 3 years experience in hotel front office operations
• Excellent customer service skills; ability to remain calm under pressure
• Fluency in English required; Arabic language skills a plus
• Proficiency in MS Office and property management systems (Wishnet PMS preferred)
• Flexibility to work various shifts including weekends and holidays
• Strong communication teamwork and adaptability skills

Additional Information :

• Male Guest-oriented mindset

• Attention to detail

• Team player

• Adaptability

• Conflict resolution

• Organizational skills

Remote Work :

No

Employment Type :

Full-time