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Guest Services Agent

Minor Hotels

Abu Dhabi

On-site

AED 60,000 - 120,000

Full time

2 days ago
Be an early applicant

Job summary

A luxury hotel chain in Abu Dhabi is seeking an experienced Front Office Associate to provide exceptional guest service and manage inquiries. The ideal candidate has over 3 years' experience in hotel operations and excellent communication skills. A team player with a flexible schedule and proficiency in MS Office is preferred. Join us at a premier destination where comfort meets luxury.

Qualifications

  • 3 years' experience in hotel front office operations required.
  • Fluency in English is mandatory; Arabic language skills are a plus.
  • Professional appearance and integrity are essential.

Responsibilities

  • Provide excellent guest service at the front desk.
  • Manage guest inquiries and complaints professionally.
  • Process payments and coordinate guest satisfaction with departments.

Skills

Customer service
Conflict resolution
Communication
Teamwork
Adaptability

Tools

MS Office
Wishnet PMS

Job description

Company Description

Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.

Job Description

  • Provide excellent guest service, including efficient check-in/check-out, reservations, and a welcoming experience
  • Manage guest inquiries, requests, and complaints professionally and timely
  • Process payments, post charges, and coordinate with other departments to ensure guest satisfaction
  • Maintain knowledge of room rates, promotions, and local attractions
  • Follow safety and security procedures while providing concierge-level service

Qualifications

  • Preferably Male with pleasant personality with professional appearance and high integrity
  • Minimum 3 years' experience in hotel front office operations
  • Excellent customer service skills; ability to remain calm under pressure
  • Fluency in English required; Arabic language skills a plus
  • Proficiency in MS Office and property management systems (Wishnet PMS preferred)
  • Flexibility to work various shifts, including weekends and holidays
  • Strong communication, teamwork, and adaptability skills

Additional Information

  • Male Guest-oriented mindset
  • Attention to detail
  • Team player
  • Adaptability
  • Conflict resolution
  • Organizational skills
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