Guest Service Officer - Telecommunication

AccorHotel; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Officer for their Telecommunication team. You will be the first point of contact for guests, ensuring they receive exceptional service and assistance. Ideal candidates have a diploma in hospitality and 2-5 years of experience. Fluency in English is required, and a second language is a plus. Join a vibrant team dedicated to guest satisfaction.

Qualifications

• 2 to 5 years of experience depending on education and career background.
• Fluency in English, with a second language a plus.

Responsibilities

• Effectively manage all calls to the hotel as per the company's Brand Standards.
• Offer exceptional, friendly, and engaging service.
• Be aware of the room situation to strive for maximum occupancy.
• Attend to guests in all communications from inside and outside the hotel.
• Be aware of the hotel's security, fire, and safety procedures.

Skills

Customer service

Communication

Multi-language proficiency

Education

Diploma or degree in vocational hospitality or Room Division

Job description

Guest Service Officer Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication you will make our guests feel welcome and reflect the exceptional experience once they arrive!

• Effectively manage all calls to the hotel as per the company's Brand Standards
• Consistently offer exceptional friendly and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guests in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire and safety procedures

Qualifications :

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years experience depending on education and career background
• Languages: fluent in English and a 2nd language would be a plus

Remote Work :

No

Employment Type :

Full-time