Guest Service Officer - Telecommunication

AccorHotel; Dubai; On-site; USD 30,000 - 40,000; Full time

Job summary

AccorHotel is looking for a Guest Service Officer - Telecommunication to ensure an exceptional guest experience from arrival. The role focuses on managing calls, ensuring guest satisfaction, and following safety procedures, making it essential in providing quality service within the hotel.

Qualifications

• Experience: 2 to 5 years depending on education and career background.
• Languages: Fluent in English; a second language is a plus.

Responsibilities

• Manage all calls to the hotel as per brand standards.
• Offer exceptional friendly and engaging service.
• Be aware of the hotel's security, fire, and safety procedures.

Skills

Exceptional Service

Communication

Engagement

Education

Diploma or degree in vocational hospitality or Room Division

Job description

Guest Service Officer Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication you will make our guests feel welcome and reflect the exceptional experience once they arrive!

• Effectively manage all calls to the hotel as per the companys Brand Standards
• Consistently offer exceptional friendly and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guests in all communication from inside and outside the hotel
• To be aware of the hotels security fire and safety procedures

Qualifications :

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years experience depending on education and career background
• Languages: fluent in English and a 2ndlanguage would be a plus

Remote Work :

No

Employment Type :

Full-time