Guest Service Officer- Reservations

Grand Hyatt; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Agent to assist in managing the reservations department. You will work closely with the Director of Reservations to ensure exceptional customer service and maximize room yield. Candidates should have a degree in Hospitality or Tourism and at least 2 years of relevant experience. Strong problem-solving and interpersonal skills are essential for this role.

Qualifications

• Minimum 2 years work experience as Reservations Agent or Assistant in larger operation.

Responsibilities

• Assist with the efficient running of the reservations department.
• Manage the Reservations Department with the Director of Reservations.
• Maximise Room Yield through Inventory Control.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality or Tourism management

Job description

Organization- Grand Hyatt Dubai

Summary

You will be responsible to assist with the efficient running of the reservations department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

The GSO - Reservations is responsible to assist the Director of Reservations in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximise Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience as Reservations Agent or Assistant in either Reservation or Front Office in larger operation. Good problem solving, administrative and interpersonal skills are a must.