Guest service officer (Part-time)

Capital Health Screening Centre; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare facility in Abu Dhabi is seeking a Guest Services Officer. The role focuses on providing exceptional patient care, managing registrations, and facilitating communication as a translator. Ideal for UAE Nationals with customer service experience, this position promises a fulfilling career within the healthcare sector.

Qualifications

• UAE National with a family book.
• 2+ years experience in customer service or healthcare administration.
• Fluent in English and Arabic.

Responsibilities

• Greet and assist patients ensuring a positive experience.
• Manage patient registrations and appointment scheduling.
• Serve as an interpreter to facilitate communication.

Skills

Customer Service

Attention to Detail

Communication

Interpersonal Skills

Translation

Tools

Microsoft Office

EMR systems

Job description

Overview

Capital Health Screening Centre, a M42 partner, offers efficient streamlined medical screenings for individuals and companies in Abu Dhabi, Musaffah, Al Ain, and Al Dhannah city, for residency visas, occupational health certificates, and eligibility for pension and benefits.

About The Role

We are searching for UAE Nationals to be a part of our Patient Access Services team.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic).

This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

• Greet and assist patients, ensuring a positive and professional first impression.
• Manage patient registration, verify insurance eligibility, and schedule appointments.
• Handle cash collections, billing inquiries, and ensure accurate patient identification.
• Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
• Perform clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI regulations.
• Communicate effectively with patients, families, and medical teams in a timely and professional manner.
• Contribute to process improvements and initiatives aimed at enhancing service excellence.
  
  

Qualifications

• UAE National with a family book
• 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
• Strong attention to detail with the ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
• Fluency in both English and Arabic, with the ability to serve as a translator.