Guest Service Officer- Fitness Centre Spa

Hyatt Regency; Dubai; On-site; AED 72,000 - 96,000; Full time

Job summary

Hyatt Regency Dubai's Wellness Center seeks a Fitness Instructor/Receptionist to schedule aerobic classes, manage supplies, and perform admin tasks while delivering superior guest service.

Candidates should hold an international fitness or PE certification with at least 2 years of relevant experience and demonstrate strong communication and guest-relations skills essential for a luxury property.

Qualifications

• Certification in fitness or physical education (international).
• Minimum 2 years of experience as fitness instructor or fitness receptionist.
• Excellent guest service and communication skills.

Responsibilities

• Schedule aerobics classes efficiently.
• Assist in maintaining inventory of gym supplies.
• Complete administrative forms for efficient operations.
• Provide professional, courteous service to staff and guests.
• Handle guest and employee inquiries with prompt follow-up.
• Maintain positive guest and colleague relationships.

Skills

Customer service

Guest interaction

Education

International fitness/PE certification

Job description

Job Description:

Organization- Hyatt Regency Dubai

Summary

Main Duties and responsibilities:

Administration

• To effectively schedule Aerobics classes
• To assist in maintaining the inventory of supplies for the Fitness Centre.
• To complete all administrative forms necessary for efficient functioning. Customer Service
• To provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• To handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• To maintain positive guest and colleague interactions with good working relationships.

Qualifications

Holder of an international certification in fitness or physical education, with minimum of 2 years work experience as fitness instructor or Fitness Receptionist

Requirements: