Guest Service Officer-Concierge

Hyatt Hotels Corporation; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Concierge, where you will provide exceptional service to guests. This role involves assisting with reservations, recommending local attractions, and ensuring smooth operations within the Concierge department. Ideal candidates will have a background in hospitality or tourism and excellent communication skills. If you are passionate about guest satisfaction and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1+ year of experience in hotel operations or customer service.
• Relevant degree or diploma in Hospitality or Tourism Management.

Responsibilities

• Assist guests with reservations and bookings.
• Provide personalized recommendations for local attractions.

Skills

Communication Skills

Interpersonal Skills

Customer Service

Arabic Language

Russian Language

Education

Degree in Hospitality Management

Diploma in Tourism Management

Job description

The job description provides a general overview of the role and some personal philosophies, but it lacks clear structure, detailed responsibilities, and specific minimum requirements for the Concierge position. To improve, it should focus more on the role's duties, qualifications, and skills needed, and remove irrelevant or promotional content that doesn't pertain directly to the job. Here is a refined version:

Concierge Job Description

We are seeking a dedicated Concierge to provide exceptional service to our guests. You will assist with various concierge-related services, including restaurant reservations, booking city tours, recommending tourist spots, and ensuring the smooth operation of the Concierge department within the Rooms Division.

Responsibilities

• Assist guests with reservations and bookings
• Provide personalized recommendations for local attractions and services
• Coordinate with other departments to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel services and local area

Qualifications

• Ideally, a relevant degree or diploma in Hospitality or Tourism Management
• Minimum 1 year of experience in hotel operations or customer service
• Excellent communication and interpersonal skills
• Arabic or Russian language skills are preferred