Guest Service Officer

Hyatt Corporation; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking an enthusiastic Entry Level Employee to join its Front Office team. The role involves providing top-notch service to guests, ensuring satisfaction, and maintaining a high standard of professional conduct. Candidates should possess a relevant degree in Hospitality or Tourism and have at least 2 years of experience in hotel operations. Join us to make guest stays enjoyable while working in a dynamic environment.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide courteous, professional, efficient service to maximize guest satisfaction.
• Maintain awareness of hotel services, promotions, and upselling techniques.
• Ensure proper handover of pending points for the next shift.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Relevant degree or diploma in Hospitality or Tourism management

Job description

Park Hyatt Park Hyatt Dubai United Arab EmiratesFront OfficeHourly / Entry Level EmployeeFull-timeReq ID : UNI002097Worldwide

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.