Guest Service Executive (Emiratis Only) - Concierge - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company seeks a Guest Service Executive at Conrad Abu Dhabi Etihad Towers. This role involves welcoming guests, addressing inquiries, and coordinating services to ensure a seamless experience. Ideal candidates should possess strong customer service skills and the ability to handle various tasks with patience and professionalism.

Qualifications

• Ability to deal with internal and external customers effectively.
• Skill in basic mathematics and calculator operation.
• Ability to listen and comprehend English instructions.
• Capable of detecting signs of emergency situations.

Responsibilities

• Greets guests with a friendly welcome, responds to inquiries.
• Arranges transportation and recreational activities for guests.
• Responds to guest complaints and resolves issues effectively.

Skills

Customer service

Conflict resolution

Mathematical skills

Effective listening

Job description

Job Description

Job Number:

Guest Service Executive (Emiratis Only) - Concierge - Conrad Abu Dhabi Etihad Towers (

Job Number:

HOT0BQ2O )

Work Locations

Work Locations

: Conrad Abu Dhabi Etihad Towers Etihad Towers West Corniche Abu Dhabi

A Guest Service Executive acts as anambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate other services not offered by hotel in particular.

What will I be doing?

As a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
• Answers telephone calls and inputs messages into the computer. Retrieves messages andcommunicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested.Arrange transportation for the guests.
• Arranges and confirms recreation, business and dining activities both inside and outside thehotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
• Respond s to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office