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Join a leading global hospitality company as a Guest Service Executive, where you'll serve as an ambassador for guest satisfaction. In this dynamic role, you'll greet guests, assist with local information, and ensure memorable experiences. Your ability to handle inquiries, resolve conflicts, and provide tailored assistance will be key to success. This innovative firm is dedicated to delivering exceptional service and creating lasting memories for guests, making it an exciting opportunity for those passionate about hospitality.
EOE/AA/Disabled/Veterans
A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of options for guest satisfaction. Arranging local tours, assisting with transportation, and facilitating other services not offered directly by the hotel are also part of the role.
What will I be doing
As a Guest Service Executive, you are part of the Concierge team and serve as a connection between Guests and various hotel departments. Your responsibilities include:
What are we looking for
A Guest Service Executive at Hilton is committed to serving our guests and collaborating with team members. To succeed in this role, you should embody the following attitudes, behaviors, skills, and values:
What will it be like to work for Hilton
Hilton is a leading global hospitality company that spans the lodging sector, from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, services, amenities, and value. We are dedicated to continuing our tradition of delivering remarkable guest experiences across our global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team committed to creating memorable hospitality experiences worldwide every day. Our team members are central to achieving this goal!