Guest Service Executive Emiratis Only - Concierge

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Executive to join their Concierge team at Conrad Abu Dhabi. The role involves assisting guests with inquiries, arranging local tours, and responding to complaints, ensuring high satisfaction levels. Candidates must exhibit strong customer service and conflict resolution skills.

Qualifications

• Ability to deal with internal and external customers effectively.
• Basic mathematical skills for calculations.
• Comprehend and communicate effectively in English.

Responsibilities

• Greet guests with a friendly welcome and respond to inquiries.
• Arrange transportation and confirm activities for guests.
• Address guest complaints and negotiate effective solutions.

Skills

Customer Service

Conflict Resolution

Effective Listening

Job description

Guest Service Executive Emiratis Only - Concierge

A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assisting in transportation, and facilitating other services not offered by the hotel in particular.

What will I be doing?

As a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals, and airline shuttle services, etc.
• Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested. Arranges transportation for the guests.
• Arranges and confirms recreation, business, and dining activities both inside and outside the hotel. Responds promptly to requests for dentists, doctors, childcare, florists, etc.
• Responds to guest complaints, conducts research to develop effective solutions, and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity.

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and resolve conflicts.
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex calculations without error.
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
• Ability to see and hear in order to observe and detect signs of emergency situations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!

Work Location: Conrad Abu Dhabi Etihad Towers

Schedule: Full-time

Brand: Conrad Hotels & Resorts

Industry:

• Hotels
• Hospitality

Departments:

• Helpdesk
• Customer Service
• Telecalling

Keywords: Guest Service Executive Emiratis Only - Concierge

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