Guest Service Centre Agent

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks to fill a Front Office position at their luxury hotel. Candidates should have a diploma in hotel management, a strong commitment to guest satisfaction, and previous luxury hotel experience, alongside effective communication skills.

Qualifications

• Experience in Front Office or Guest Services required.
• Luxury hotel experience is a must.
• Good English skills both written and spoken.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Ensure guest satisfaction and follow up on issues.
• Develop relationships with hotel departments.

Skills

Communication

Guest Service

Problem Solving

Education

College diploma in hotel management or related field

Tools

Front Office Systems

Job description

• To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product PBX System including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments
• To attend hotel events daily shift briefings and training to improve professional skills.

Qualifications :

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Good English skills both written and spoken

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time