Guest Service Center Agent

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a dedicated Front Office Staff member to provide exceptional customer service and manage guest inquiries. The ideal candidate will have a strong focus on customer satisfaction, previous experience in hotel operations, and excellent communication skills in English and Arabic. This role requires flexibility to work various shifts, including weekends.

Qualifications

• Prior experience in hotel front office operations is preferred.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful manner.
• Ensure service meets the highest standard at all times.
• Develop a close relationship with all hotel departments.

Skills

Customer service focus

Excellent communication skills

Fluency in English

Fluency in Arabic

Proficiency in MS Office

Tools

Property Management Systems (PMS)

Job description

Overview

NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah

Feel the ambience at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to Nakheel Mall.

Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property offers 227 hotel guest rooms and suites and 306 serviced apartments.

Guests are just a short journey from all Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel’s lively sports bar, set to be one of the new ‘go to’ spots in Dubai.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred