Guest Service Center Agent

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a forward-thinking hospitality company as a Switchboard Operator, where your communication and multitasking skills will shine. In this vibrant role, you will be the friendly voice welcoming guests, directing calls, and providing essential information about hotel services. Your expertise will ensure seamless operations at the front desk, enhancing the guest experience in a luxury environment. If you have a passion for customer service and thrive in a dynamic setting, this position offers you the opportunity to make a meaningful impact while working in an esteemed hotel. Embrace this chance to grow your career in the hospitality industry!

Qualifications

• 1 year experience in a luxury hotel environment.
• Proven track record in high-class lifestyle resort hotels.

Responsibilities

• Answer incoming calls and direct them to guests or departments.
• Log wakeup call requests and provide paging services.

Skills

Communication Skills

Multitasking

Listening Skills

Customer Service

Tools

PBX System

Hotel Front Office Software

Job description

Speaks clearly, distinctly, and with a friendly courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.

Answers incoming calls and directs calls to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls and receives guest messages, delivering them to the guest.

Logs all wakeup call requests and performs wakeup call services.

Provides information about hotel services to guests and understands the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees and knows what action to take when an emergency call is required.

Assists in reporting telephone equipment or service complaints and problems while following telephone etiquette.

Trains or assists with training new telephone operators in the performance of job duties.

To be fully aware of and adhere to health and safety fire and bomb threat procedures.

Multitasking abilities will always come in handy as a switchboard operator may be asked to do other jobs as well.

Must be polite and courteous while answering the phone.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and record the call charges.

Update directory information on the front office software.

Process guest wakeup calls.

Qualifications:

1 year experience in Rooms or related professional area within a luxury hotel.

Proven track record in high-class lifestyle resort hotels.

Remote Work:

No

Employment Type:

Full-time