Guest Service Assistant Manager

One&Only Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

One&Only Resorts is seeking an Assistant Manager Guest Services to join their team in Dubai. This role is key in ensuring top-tier guest satisfaction in the luxurious environment of One Za'abeel, overseeing a dedicated team and driving exceptional service standards.

Qualifications

• At least 2 years of experience as an Assistant Guest Services Manager in a luxury hotel.
• Fluent in English (oral and written); additional languages are a plus.

Responsibilities

• Ensure highest level of guest satisfaction and service quality.
• Oversee the guest services department and lead team members.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Education

Bachelor's degree in hospitality management

Bachelor's degree in business administration

Tools

Opera PMS

ALICE

SAGA

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

About The Role

As the Assistant Manager Guest Services at One&Only One Za'abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating memorable experiences. You will oversee the guest services department, leading and mentoring bellmen, doormen, valet team members, and airport representatives. You must lead by serving from the heart, caring for guests and colleagues, maintaining high service standards, and providing ongoing training and motivation to your team. Additionally, you will assist the Front Office Manager in developing budgets, staffing plans, training programs, and ensuring all policies and procedures are followed.

About You

• Bachelor's degree in hospitality management, business administration, or a related field.
• At least 2 years of experience as an Assistant Guest Services Manager in a luxury hotel.
• Strong leadership and organizational skills, with the ability to manage a team and prioritize tasks effectively.
• Excellent communication and interpersonal skills, capable of interacting with guests and staff at all levels.
• Proficiency in Opera PMS, ALICE, SAGA is a plus.
• Fluent in English (oral and written); additional languages are a plus.
• Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options.
• Knowledge of relevant regulations and laws related to hotel operations.
• Ability to work flexible hours, including weekends and holidays.

Our brand is expanding rapidly. We are investing in our growth and are committed to investing in our team. Join a team that is open-hearted, intuitive, generous, and spontaneous. We aim to exceed guest expectations and create everlasting memories. Be at the heart of this vision, constantly innovating to deliver amazing experiences.

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