Guest Service Assistant at Crowne Plaza Dubai Marina Hotel

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel company is seeking a full-time Guest Services Assistant at Crowne Plaza Dubai Marina. Responsibilities include providing high-quality, customer-focused service, ensuring guests' stays are memorable, and managing front desk operations. Candidates should have 1-2 years of relevant experience and strong communication skills.

Qualifications

• 1 to 2 years of experience in a similar role within a four or five-star hotel.
• Strong communication skills and ability to work with diverse teams.
• Proficiency in relevant software.

Responsibilities

• Provide prompt, courteous service to all guests.
• Achieve a high level of customer satisfaction from arrival to departure.
• Administer front desk cashiering standards accurately.

Skills

Customer service

Communication

Detail-oriented

Tools

Computerized systems

Job description

Guest Service Assistant at Crowne Plaza Dubai Marina Hotel

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: United Arab Emirates, Dubai

What's your passion? Whether you're into dancing, diving, or dominoes, at IHG we're interested in YOU. We love people who apply the same care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and offers a balance between modernism and Arabian hospitality.

We are currently recruiting for a full-time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Guest Services Assistant, you will be responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

• Providing prompt, courteous, and efficient service to all guests
• Achieving a high level of customer satisfaction through personalized service from arrival to departure
• Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions
• Monitoring rate levels and occupancy to optimize revenue
• Administering front desk cashiering standards accurately and complying with policies and procedures
• Processing accounts from check-in to check-out with accurate postings of incidental charges using computerized systems
• Ensuring guest privacy by not disclosing any guest details
• Understanding hotel policies, procedures, and service standards, and being knowledgeable about hotel facilities and events

Ideally, you'll have 1 to 2 years of experience in a similar role within a four or five-star hotel or comparable industry. You should demonstrate the ability to work with diverse teams, possess strong communication skills, be detail-oriented, and proficient in relevant software.

At IHG, we are committed to developing our team and managing talent. We encourage both internal and external candidates to apply. We believe our people are our greatest asset, and we celebrate diversity daily. We welcome guests from all backgrounds, and we seek individuals who can bring genuine hospitality to life for everyone.

We offer opportunities for growth vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.

If you don't meet every requirement but believe you're a great fit, don't hesitate to apply. Start your journey with us today.