Guest Service Assistant

Crowne Plaza Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading hospitality brand as a Guest Services Assistant in Dubai. In this role, you will provide exceptional service to guests, handle front desk operations, and ensure customer satisfaction through detailed knowledge of hotel offerings. An ideal candidate will have experience in luxury hotels and excel in communication and multitasking. Be a part of a diverse team and enjoy opportunities for personal and professional growth.

Qualifications

• 1 to 2 years experience in a similar role in a four or five-star hotel.
• Strong verbal and written communication skills.
• Technical proficiency in related software is preferable.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Maintain up to date knowledge of hotel services and local information.
• Accurately administer Front Desk cashiering standards.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Job description

As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guests
• Achieve a high level of customer satisfaction through personalized service from arrival till departure
• Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Ideally, you'll have a minimum of 1 to 2 years experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.

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