Guest Service Agent (Residences)

AccorHotel; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Join a vibrant and dynamic team as a Guest Service Agent in a stylish hotel environment. You'll be at the forefront of guest interactions, ensuring memorable experiences from check-in to check-out. This role requires a positive attitude and teamwork, as you assist guests with their needs and provide them with valuable information about the hotel and local attractions. With a commitment to excellence and a focus on creating unforgettable moments, you'll thrive in a culture that values initiative and empowerment. If you're ready to make a meaningful impact in the hospitality industry, this opportunity is perfect for you.

Benefits

Global Discounts Program

Up to 50% off hotel stays

Up to 30% off dining at restaurants and bars

Qualifications

• Experience in luxury lifestyle and hotel operations is beneficial.
• Strong conversational skills and a positive, outgoing personality.

Responsibilities

• Process guest check-ins and checkouts, handling payments and resolving issues.
• Coordinate with housekeeping and provide information to guests.

Skills

Conversational Skills

Teamwork

Positive Outlook

Outgoing Personality

Luxury Lifestyle Understanding

Tools

Oasys

Opera

Job description

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all checkouts including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals and departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and travelers' checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

At SO/Uptown Dubai we do more than just deliver a service. We endeavor to think big, go beyond expectations to make a positive impact that creates an unforgettable experience for our guests and our teams. We're all expected to show initiative, empowerment, and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests' inquiries, preparing reports, operations, or just sharing with a guest what is hot in Uptown from a guest's perspective, every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviors each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we're an avant-garde and stylish brand, we're also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/, we work hard but make it fun.

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel, and each other because we're all in it together!

Qualifications :

A successful Guest Service Agent:

• Has some experience/understanding of Luxury Lifestyle.
• Has great conversational skills and is teamwork-oriented.
• Has a positive outlook and outgoing personality.
• Enjoys elevating the status quo and finding new ways to create memorable experiences.
• Oasys/Opera and other hotel operations systems experience is a plus.

Additional Information :

Ennismore brings together talented teams from unique brands to create a culture that is entrepreneurial and purpose-driven in everything we do. We're the fastest-growing lifestyle hospitality company and we're not slowing down. We're expanding into new countries and cities creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best selves through learning opportunities to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic, and inclusive which puts our community at the heart of everything we do. We're open-minded, we celebrate difference, welcome diversity of thought, and accept people for who they are allowing them to bring their whole selves to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks including everyone's favorite, our global discounts program with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

Remote Work :

No

Employment Type :

Full-time