Guest Service Agent - InterContinental Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Join InterContinental Abu Dhabi as a Guest Service Agent, where your warm hospitality will create memorable experiences for guests. This dynamic role involves welcoming guests, addressing their preferences, and collaborating with different hotel departments to ensure top-notch service in a 4 or 5-star environment. You'll thrive in a supportive team culture that values inclusion and personal growth.

Benefits

Competitive salary

Impressive room discounts

Best training in the business

Qualifications

• Previous experience in Front Office or Guest Services, preferably in a 4- or 5-star hotel.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Welcome guests with warmth, efficiency, and professionalism during check-in and check-out.
• Handle reservations, guest inquiries, and complaints with poise.
• Coordinate with other departments to ensure smooth guest experiences.

Skills

Communication

Interpersonal Skills

Hospitality

Tools

Opera

Job description

At InterContinental Abu Dhabi, we believe hospitality is all about making people feel welcome and valued. We're searching for a friendly, professional, and passionate Guest Service Agent to join our Front Office team and help create memorable experiences for our guests from around the world.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Welcome guests with warmth, efficiency, and professionalism during check-in and check-out.
• Provide outstanding guest service by anticipating and addressing guest needs and preferences.
• Handle reservations, guest inquiries, and complaints with poise and a can-do attitude.
• Coordinate with other departments to ensure smooth and seamless guest experiences.
• Maintain accurate guest records and adhere to all brand standards and safety procedures.
• Promote hotel services and amenities to enhance guest satisfaction.
  
  

What we need from you:

• Previous experience in Front Office or Guest Services, preferably in a 4- or 5-star hotel.
• Excellent communication and interpersonal skills.
• A warm and approachable demeanor with a strong sense of hospitality.
• Fluency in English; knowledge of Arabic or additional languages is a plus.
• Familiarity with Opera or similar hotel management systems.
• Ability to work flexible hours, including weekends, holidays, and shifts.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.