Guest Service Agent - Hotel Front Office

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Front Office Associate to enhance guest experiences by providing exceptional service and support. The ideal candidate will have experience with property management systems and strong communication skills. Join AccorHotel to be part of a dynamic team dedicated to guest satisfaction.

Qualifications

• Excellent verbal and written English communication skills.
• Knowledge of other languages is an advantage.
• Experience with 3/4 star hospitality brands preferred.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Provide cashiering services and maintain guest relations.
• Assist guests in planning leisure activities.

Skills

Verbal communication

Written communication

Customer service

Tools

Opera

Job description

Job Responsibilities:

• To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner.
• Efficiently courteously and expediently welcome handle check in check out and fond farewell for all hotel guests ensuring their comfort and satisfaction adhering to the hotel standard operating procedures.
• Efficiently and courteously provide cashiering related services and foreign exchange information and maintain good guests relation at all times.
• Welcome and assist guests efficiently courteously and professionally in all Front Office related functions to ensure the overall care of hospitality and services are given to our customers throughout their stay.
• Provide Guest with an insight to the city and help them plan their leisure time while staying with us
• Ambassador of the Accor Hospitality for Guest to have a uniform branded experience while staying with us
• Adhering to the hotel standard operating procedures.

Job Type: Fulltime

Qualifications :

Requirements:

• Prior experience working with Opera or a related Property Management system.
• The candidate requires excellent verbal and written English communication skills.
• Knowledge of other languages will be an added advantage
• Previous work experience with 3/ 4 star Hospitality brands will be an added advantage though not a necessary requirement
• Arabic Speaker candidates are also encouragedto apply

Remote Work :

No

Employment Type :

Fulltime