Guest Service Agent - Female Candidates preferred

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a friendly and customer-focused Female Guest Service Agent. As the first point of contact for guests, you will ensure their stay is memorable from check-in to check-out. Ideal candidates will have excellent communication skills in English and Arabic, and a background in hospitality or customer service. This is a full-time role with no remote work options.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Flexibility to work various shifts including evenings, weekends, and holidays.
• Professional appearance and adherence to grooming standards.

Responsibilities

• Welcome and greet guests upon arrival providing a warm and professional first impression.
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately.
• Respond to guest inquiries and requests promptly and courteously either in person or over the phone.
• Assist guests with room reservations, upgrades and special arrangements.
• Handle guest complaints and concerns with empathy and work towards satisfactory resolutions.

Skills

Excellent communication skills in both English and Arabic

Strong interpersonal skills

Problem-solving skills

Attention to detail

Ability to multitask

Education

High school diploma or equivalent

Tools

Computer systems

Hotel management software

Job description

We are seeking a friendly and customer-focused Female Guest Service Agent to join our team in Dubai United Arab Emirates. As a Guest Service Agent you will be the first point of contact for our guests ensuring their stay is comfortable and memorable from check-in to check-out.

• Welcome and greet guests upon arrival providing a warm and professional first impression
• Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately
• Respond to guest inquiries and requests promptly and courteously either in person or over the phone
• Assist guests with room reservations upgrades and special arrangements
• Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Maintain up-to-date knowledge of hotel amenities services and local attractions to provide accurate information to guests
• Process payments and handle cash transactions accurately
• Ensure the lobby and reception area are clean organized and presentable at all times
• Assist with administrative tasks such as preparing reports and maintaining guest records

Qualifications :

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Excellent communication skills in both English and Arabic
• Strong interpersonal skills with a friendly and approachable demeanor
• Ability to multitask and remain calm under pressure
• Problem-solving skills and attention to detail
• Proficiency in computer systems and hotel management software
• Flexibility to work various shifts including evenings weekends and holidays
• Professional appearance and adherence to grooming standards
• Ability to stand for extended periods and assist with light lifting when necessary

Remote Work :

No

Employment Type :

Full-time