Guest Service Agent - Emirati Talent

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Offering consistently professional, friendly, warm, and engaging service
2. Giving a warm welcome and checking in guests following established SOPs
3. Checking out departing guests according to standards
4. Selling rooms to walk-in guests and managing all proactive and daily facilities issues
5. Managing cash inventory, cashing cheques, and bills of exchange in foreign currencies in accordance with the credit policy
6. Collaborating with colleagues from all departments, especially Housekeeping, Finance, and Reservations
7. Ensuring the Guest Service Desk is always manned, operational, stocked, and ready to serve guests
8. Maintaining guest privacy by safeguarding their details
9. Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities

Skills, Education, Qualifications & Experiences

Ideally, candidates should hold a degree in hospitality with previous experience in the Front Office Department. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language, strong interpersonal skills, and problem-solving abilities. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, and charismatic, with an outgoing and approachable personality. Ability to work under pressure in a fast-paced environment and as part of a multicultural team is crucial. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork