Guest Service Agent at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Receptionist who thrives in a luxury hotel environment. This role is pivotal in ensuring guests receive a warm welcome and exceptional service from arrival to departure. The ideal candidate will possess strong communication skills and a keen attention to detail, ensuring that every guest's needs are met. If you are passionate about hospitality and have experience in front office roles, this position offers a unique opportunity to be part of a prestigious hotel brand that values personalized service and high-quality experiences.

Qualifications

• Experience in front office or concierge roles within luxury hotels.
• Excellent presentation and communication skills.

Responsibilities

• Welcoming guests and managing check-in processes.
• Handling guest requests, inquiries, and complaints efficiently.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Sales Skills

Education

High School Diploma

Hospitality Management Degree

Tools

OnQ System

Hotel Management Software

Job description

A Front Desk Receptionist at Waldorf Astoria Dubai International Financial Centre welcomes guests, assists with arrival and departure procedures, provides current information, and manages requests via hotel communication systems (telephone, email, etc.).

What will I be doing?

As a Front Desk Receptionist, you will work with the Guest Services and Front Office Teams to ensure guest needs are met upon arrival and departure, providing a comfortable stay by accommodating information requests and guest assistance. Your tasks will include:

1. Welcoming guests and managing check-in processes for individual and group arrivals
2. Completing check-out procedures for departing guests using hotel systems
3. Handling guest requests, inquiries, and complaints efficiently
4. Maintaining knowledge of hotel products, services, pricing, promotions, VIP, and special events
5. Maximizing sales through up-selling and marketing programs
6. Managing incoming communications, including reservations via phone and electronic systems

What are we looking for?

Ideal candidates are always guest-focused and collaborative. To succeed, you should demonstrate:

• Experience in front office or concierge roles within luxury hotels
• Calm, organized, attentive to detail
• Excellent presentation and communication skills
• A passion for delivering exceptional service
• Computer literacy and ability to navigate hotel systems
• Professional hospitality demeanor
• Experience with OnQ system is preferred

What is it like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria offers an environment of personalized service and exceptional experiences. If you value personalized attention and delivering consistently high-quality customer service, you might be the perfect fit!