Guest Service Agent at InterContinental Dubai Marina Hotel & Residences

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading luxury hotel as a Guest Service Agent, where you will be the welcoming face for guests, ensuring smooth check-ins and managing requests. This role offers a chance to be part of a diverse team, providing exceptional service in a vibrant environment. With competitive salary and benefits, you will thrive in a supportive atmosphere that values your growth and wellbeing.

Benefits

Room discounts

Comprehensive training

Qualifications

• 1-2 years in a similar role, preferably in guest services.
• Strong command of English; knowledge of additional languages is a plus.
• Impeccable grooming and presentable appearance.

Responsibilities

• Manage the check-in process and guest requests.
• Coordinate with departments to ensure a seamless guest experience.
• Handle guest complaints professionally.

Skills

Interpersonal skills

Communication skills

Customer service

Job description

Guest Service Agent at InterContinental Dubai Marina Hotel & Residences

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to joinInterContinental Dubai Marina Hotel & ResidenceasGuest Service Agent

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• You will be the welcoming face for every guest, ensuring their check-in process is smooth and unforgettable. You will also manage any special requests they have from the get-go.
• Greeting every guest warmly, address their requests, and provide all necessary information such as room rates and directions. Ensure the registration process is smooth and welcoming.
• Oversee the check-in process, hand out room keys, and prepare welcome folders. Verify credit card details, handle vouchers, and manage currency conversion accurately.
• Work closely with the concierge to deliver top-notch services to guests. Stay informed about emergency procedures and manage room availability and credit limits efficiently.
• Work with departments like reservations, sales, and valet to create a seamless experience for every guest. Your coordination is key to their exceptional stay.
• Oversee key control policies and manage guest safe deposit boxes with precision, ensuring the utmost security and trust.
• Handle and resolve any guest complaints or issues promptly and professionally, ensuring a positive outcome.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A minimum of 1 to 2 years in a similar role. Experience in guest services is a plus!
• Strong interpersonal skills and excellent command of English, both written and spoken. Knowledge of additional languages is an advantage.
• Comfortable with rotating shifts and flexible hours. You are a team player who adapts well to different situations.
• Impeccable grooming and a presentable appearance are essential.
• Excellent communication skills, whether interacting face-to-face, on the phone, or through written correspondence.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!