Guest Service Agent (Arabic speaking)

Accor Hotels; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in the luxury hotel sector is seeking a dedicated Guest Service Agent in Dubai. This role requires fluency in Arabic and English, with a focus on providing exceptional customer service and ensuring guest satisfaction. Responsibilities include managing check-ins and check-outs, handling payments, and coordinating with housekeeping. The ideal candidate will have strong communication skills and previous experience in hospitality, contributing to memorable guest experiences.

Qualifications

• Fluency in Arabic and English is essential.
• Previous experience in hospitality or customer service is preferred.

Responsibilities

• Welcome and check-in guests, confirming reservations.
• Respond to guest inquiries and concerns promptly.
• Balance and reconcile cash drawer at the end of each shift.

Skills

Customer Service

Communication

Problem-solving

Attention to Detail

Education

High school diploma or equivalent

Tools

Hotel Management Software

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent (Arabic speaking) to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
• Process all types of payments, including room charges, cash, checks, and credit/debit cards
• Handle guest check-outs, resolving any late or disputed charges efficiently
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for check-ins
• Provide information about hotel amenities, local attractions, and directions to guests
• Manage daily reports, including arrivals, departures, and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problem-solving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency, including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours, including nights, weekends, and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures
• High school diploma or equivalent