Guest Service Agent Arabic speaking

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated Guest Service Agent. The ideal candidate will be responsible for processing guest check-ins and check-outs, ensuring guest satisfaction throughout their stay. This full-time position offers a chance to be a part of a team that prioritizes exceptional service.

Qualifications

• Proficiency in handling guest check-ins and check-outs.
• Ability to process payments effectively.
• Strong communication skills for guest interaction.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Handle guest calls and requests efficiently.
• Coordinate with Housekeeping for room readiness.

Skills

Customer Service

Communication

Problem Solving

Job description

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

As a Guest Service Agent you will:

• Process all guest checkins by confirming reservations assigning room and issuing and activating room key.
• Process all payment types such as room charges cash checks debit or credit. Process all checkouts including resolving any late and disputed charges.
• Answer record and process all guest calls messages requests questions or concerns.
• Coordinate with Housekeeping to track readiness of rooms for checkin. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travellers checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications

Remote Work :

No

Employment Type :

Fulltime