Guest Service Agent - Arabic Speaker

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Representative to provide exceptional service to guests. In this dynamic role, you will handle incoming calls and inquiries, coordinate special arrangements, and ensure guest satisfaction through effective communication and problem-solving. With a focus on diversity and inclusion, this company values diverse talent and offers a supportive environment. If you are fluent in Arabic and English, possess strong interpersonal skills, and thrive in a fast-paced setting, this opportunity is perfect for you to make a meaningful impact on guest experiences.

Qualifications

• Previous experience in front office or guest service roles is preferred.
• Fluent in Arabic and English, with excellent communication skills.

Responsibilities

• Handle calls, emails, and messages, providing exceptional service to guests.
• Act as a liaison between guests and internal departments to fulfill requests.

Skills

Fluent in Arabic

Fluent in English

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Multitasking

Education

Experience in hospitality industry

Additional languages

Job description

• Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.
• Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
• Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
• Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
• Maintain accurate records of guest requests, complaints, and feedback using the property's service management system.
• Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
• Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
• Provide translation assistance for Arabic-speaking guests when required.
• Ensure adherence to company policies, procedures, and service standards at all times.

Qualifications:

• Previous experience in a front office, guest service, or call center role within the hospitality industry is preferred.
• Fluent in Arabic (spoken and written) and English.
• Additional languages are a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and remain calm under pressure.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Remote Work:

No

Employment Type:

Full-time