Guest Service Agent

Revier Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in the UAE is seeking a Guest Service Agent to provide excellent customer service and ensure a positive experience for guests. Responsibilities include check-ins, handling inquiries, and promoting hotel services. The ideal candidate will possess a high school diploma, strong communication skills, and previous customer service experience. Join our team and help enhance our guests' stay!

Qualifications

• Previous experience in customer service or front desk preferred.
• Basic computer skills required.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Greet guests upon arrival and provide a warm welcome.
• Check guests in and out efficiently using the hotel management system.
• Respond to guest inquiries and resolve issues promptly.
• Promote hotel services and amenities.

Skills

Communication

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Locally available candidates only apply for this job; Jobseekers from any GCC country

The Guest Service Agent is responsible for providing excellent customer service to ensure a positive guest experience. They handle guest inquiries, check-ins and check-outs, and assist with guest needs throughout their stay.

Key Responsibilities:

Greet guests upon arrival and provide a warm welcome.
Check guests in and out efficiently using the hotel management system.
Respond to guest inquiries and resolve issues promptly.
Assist guests with luggage, directions, and other requests.
Maintain accurate records of guest information and reservations.
Promote hotel services and amenities.
Handle guest complaints with professionalism and escalate issues when necessary.
Ensure the lobby and front desk area are tidy and welcoming.

Qualifications:

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Previous experience in customer service or front desk preferred.
Basic computer skills and familiarity with hotel management software.
Ability to work flexible hours, including weekends and holidays.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Service Agent

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