Guest Service Agent

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to checkout.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay.
• Efficiently manage the check-in and checkout process, ensuring accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly and professionally.
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah.
• Coordinate with other departments to fulfill guest requests and ensure their comfort.
• Maintain a neat and organized front desk area.
• Process payments and manage guest accounts with precision.
• Uphold the hotel's standards of excellence in customer service and professionalism.
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment.
• Process all incoming and outgoing calls accurately and courteously.
• Maintain detailed knowledge of the hotel's fire, life, and safety system.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.

Qualifications:

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred.
• Excellent communication and interpersonal skills with a focus on customer service.
• Strong attention to detail and efficient problem-solving abilities.
• Proficiency in hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible schedule including availability to work evenings, weekends, and holidays.
• Fluency in English (both written and spoken).
• Fluency in Arabic is an advantage.
• Knowledge of local attractions and services in Sharjah and the surrounding areas.
• Cultural sensitivity and awareness to cater to a diverse international clientele.
• Ability to maintain a professional and friendly demeanor in all interactions.
• Strong organizational skills and the ability to prioritize tasks effectively.

Remote Work:

No

Employment Type:

Full-time