Guest Service Agent

21c Museum Hotels; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Sharjah is looking for a friendly and professional Guest Service Agent to provide exceptional service to guests. In this role, you will manage check-ins, handle guest requests, and promote hotel amenities, all while ensuring a welcoming atmosphere. Ideal candidates will have prior experience in hospitality, excellent communication skills, and the ability to thrive in a dynamic environment.

Benefits

Exclusive benefits specific to hospitality sector

Opportunities for career growth

Qualifications

• Previous experience as a Guest Service Agent in luxury hotel preferred.
• Strong attention to detail and efficient problem-solving abilities.
• Fluency in English and knowledge of local attractions.

Responsibilities

• Greet and welcome guests with a warm demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle inquiries and resolve guest issues promptly.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication

Tools

OperaCloud

Microsoft Office Suite

Job description

Company Description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart ,
Join us and become a Heartist .

Job Description

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
• Excellent communication and interpersonal skills, with a focus on customer service
• Strong attention to detail and efficient problem-solving abilities
• Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule, including availability to work evenings, weekends, and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic is an advantage
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively