Guest Service Agent

Fairmont Hotels & Resorts; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hotel group is hiring a Guest Service Agent for its Sharjah location. The ideal candidate will ensure exceptional customer experiences through warm hospitality and efficient service, managing guest inquiries and communicating hotel amenities. This role requires a dynamic and professional individual to represent the hotel and enhance guest satisfaction in a luxury setting.

Qualifications

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred.
• Fluency in English required; Arabic is an advantage.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests warmly, ensuring a positive first impression.
• Manage the check-in/check-out process with accuracy and attention to detail.
• Handle guest inquiries and coordinate with departments to fulfill requests.

Skills

Communication

Customer Service

Problem Solving

Attention to Detail

Organizational Skills

Cultural Sensitivity

Tools

OperaCloud

Microsoft Office Suite

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel’s fire, life, and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
• Excellent communication and interpersonal skills, with a focus on customer service
• Strong attention to detail and efficient problem-solving abilities
• Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexible schedule, including availability to work evenings, weekends, and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic is an advantage
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively