Guest Service Agent

Centro Hotels by Rotana; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Sharjah is seeking a Guest Service Agent to provide exceptional service and ensure a memorable experience for guests. The ideal candidate should have a hospitality degree, strong communication skills, and experience in hotel front office operations. This role offers a dynamic environment and opportunities for career advancement.

Qualifications

• Degree in hospitality field.
• Experience in Front Office Department within a hotel.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional service to guests.
• Welcome guests and manage check-in and check-out.
• Sell rooms to walk-in guests.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Proficient in English

Customer service skills

Education

Degree in hospitality

Tools

Opera

Job description

Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Collaborate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills, Education & Experience

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork