Guest Service Agent

Anantara Hotels & Resorts; Ras Al Khaimah; On-site; AED 30,000 - 55,000; Full time

Job summary

In einem etablierten Hotel, das für seinen exzellenten Service bekannt ist, suchen wir eine engagierte Person, die die Gäste begeistert und ihre Bedürfnisse antizipiert. Diese Rolle erfordert eine hervorragende Kommunikationsfähigkeit und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Sie werden Teil eines Teams, das sich der Schaffung unvergesslicher Erlebnisse für die Gäste verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem inspirierenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Gastgewerbe zu starten oder weiterzuentwickeln.

Qualifications

• Starker Fokus auf Kundenservice und Gästebetreuung.
• Erfahrung im Hotel-Front-Office ist von Vorteil.

Responsibilities

• Antizipieren von Gästebedürfnissen und Bearbeitung von Anfragen.
• Entwicklung harmonischer Beziehungen zu allen Hotelabteilungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Erfahrung im Hotel-Front-Office

Tools

MS Office

Property Management Systems (PMS)

Job description

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

1. To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
2. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
3. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
4. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
5. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
6. To develop a close and harmonious working relationship with all hotel departments.
7. To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

1. A strong focus on customer service.
2. Prior experience in hotel front office operations is preferred.
3. Excellent communication skills; fluency in English is required.
4. Be able to work shifts, weekends and public holidays.
5. Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.