Guest Service Agent

Anantara; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras al-Khaimah is seeking an engaging Front Office Associate to ensure exceptional guest service. The role includes managing inquiries, maintaining knowledge of hotel facilities, and building strong relationships with departments. Ideal candidates possess customer service skills, previous front office experience, and fluency in English. Ability to adapt to shift work and public holidays is essential.

Qualifications

• Prior experience in hotel front office operations is preferred.
• Fluency in English is required.
• Prepared to work weekends and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain complete knowledge of hotel products and services.
• Take personal responsibility for guest service quality.
• Proactively suggest alternatives to enhance guest experience.
• Develop positive working relationships with hotel departments.
• Attend events and training for professional improvement.

Skills

Customer service focus

Excellent communication skills

Ability to work shifts

Computer skills in MS Office

Tools

Current Property Management Systems (PMS)

Job description

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

A strong focus on customer service

Prior experience in hotel front office operations is preferred

Excellent communication skills; fluency in English is required

Be able to work shifts, weekends and public holidays

Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred