Guest Service Agent

ADAGIO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Agent who will ensure a memorable experience for guests from arrival to departure. The ideal candidate should have a service-focused personality, experience with Opera systems, and fluency in English. This position offers opportunities for personal and professional growth within the organization, as well as employee benefits like discounted rates at Accor worldwide.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow

Corporate Social Responsibility activities

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera Cloud or a related system.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay.

Skills

Service focused personality

Experience with Opera / Opera Cloud

Fluency in English

Job description

Overview

Guest Service Agent — First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include :

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera / Opera Cloud or a related system.
• Fluency in English; additional languages are a plus.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.