Guest Service Agent

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality seeks dedicated Guest Service Agents to join their team. This role is pivotal in ensuring guests receive exceptional service, requiring a positive attitude, excellent communication skills, and the ability to multitask effectively. As part of a renowned global brand, you will play a key role in creating memorable experiences for guests. If you are passionate about hospitality and thrive in a dynamic environment, this opportunity is perfect for you to grow and shine in your career.

Qualifications

• Experience in a customer-focused environment is essential.
• Strong communication and multitasking abilities are crucial.

Responsibilities

• Provide exceptional service to guests and assist team members.
• Maintain high grooming standards and a professional demeanor.

Skills

Customer service experience

Positive attitude

Communication skills

Attention to detail

Multitasking

IT proficiency

Job description

What are we looking for

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient and organized with great attention to detail
• Ability to multitask while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and