Guest Service Agent

Amman Rotana; Dubai; On-site; AED 8,000 - 12,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Service Agent to provide professional and customer-focused service to ensure memorable stays. Responsibilities include checking in/out guests, managing room sales, and collaborating with departments. Ideal candidates should have a hospitality degree, relevant experience, and strong interpersonal skills. Proficiency in English is essential, with knowledge of Opera preferred. This is an excellent opportunity for those looking to advance their careers in hospitality.

Qualifications

• Previous experience in a Front Office role within a hotel is preferred.
• Strong interpersonal and problem-solving abilities are essential.
• Computer literacy is required.

Responsibilities

• Provide professional and customer-focused service to guests.
• Check in and check out guests following established standards.
• Sell rooms to walk-in guests and manage daily facilities issues.
• Collaborate with colleagues across departments.
• Maintain guest privacy by safeguarding their details.

Skills

Excellent written and verbal English skills

Interpersonal abilities

Problem-solving abilities

Customer-driven

Proactive and outgoing

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Guest Service Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Offering consistently professional, friendly, warm, and engaging service
• Giving a warm welcome and checking in guests according to established SOPs
• Checking out departing guests following established standards
• Selling rooms to walk-in guests and managing daily facilities issues
• Handling cash inventory, cheques, and bills of exchange in foreign currencies as per the credit policy
• Collaborating with colleagues across departments such as Housekeeping, Finance, and Reservations
• Ensuring the Guest Service Desk is always manned, operational, and stocked
• Maintaining guest privacy by safeguarding their details
• Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities

Skills, Education, Qualifications & Experiences

Ideally, you should have a hospitality degree and previous experience in a Front Office role within a hotel. Excellent written and verbal English skills, knowledge of an additional language, strong interpersonal and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, thriving in a multicultural team setting. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork